Refund Policy
Clear, transparent refund terms for your peace of mind
Refund Policy Overview
At SkyFares, we understand that travel plans can change. Our refund policy is designed to be fair and transparent while reflecting the costs associated with booking changes and cancellations.
Refund eligibility and amounts depend on when you cancel relative to your departure date, the type of ticket purchased, and airline policies. Review the details below to understand your options.
Refund Timeline & Fees
Refund amounts based on cancellation timing
More than 7 days before departure
100% refund minus service fee
$50 per ticket
3-7 days before departure
75% refund
$75 per ticket
24-72 hours before departure
50% refund
$100 per ticket
Less than 24 hours before departure
Non-refundable
No refund
Important Notes:
- • Refunds are processed back to the original payment method within 7-10 business days
- • Airline-imposed fees are non-refundable and will be deducted from your refund
- • Special fare tickets may have different refund terms
- • Refund percentages apply to the base fare only (taxes may be fully refundable)
Refund Eligibility
What qualifies for special refund consideration
Eligible for Full Refund
- Medical emergency with doctor's note
- Death in the family with documentation
- Flight cancellation by airline
- Significant schedule change by airline
- Visa denial with proof
- Military deployment orders
Note: Documentation required for all eligible reasons. Contact us within 24 hours of the event.
Not Eligible for Full Refund
- Change of travel plans
- Better price found elsewhere
- Weather concerns (unless flight is cancelled)
- Personal scheduling conflicts
- Missed flight due to late arrival
- Name changes or booking errors (fees apply)
Note: Standard cancellation fees apply. Consider purchasing travel insurance for added protection.
How to Request a Refund
Follow these steps to process your refund request
Contact Us Immediately
Call +66 65 772 7060 or email bookings@skyfares.me with your booking reference number.
Provide Required Information
Include booking reference, passenger names, reason for cancellation, and any supporting documentation.
Review Refund Terms
Our team will review your request and inform you of the eligible refund amount and any applicable fees.
Receive Your Refund
Once approved, refunds are processed within 7-10 business days to your original payment method.
Questions About Refunds?
Our customer support team is ready to help you with your refund request